Funxim products are covered by a warranty.
Note: The warranty is provided in addition to the rights and remedies granted to you by seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by Funxim or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 12 months from the date of purchase.
The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below-mentioned warranty period, however, with the exceptions set out below.
Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months.
The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorised by Funxim.
The following are NOT covered by the warranty:
(1) Cosmetic damage, such as scratches, nicks and dents;
(2) Damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
(3) Damage to a product that has been modified or altered without the permission of Funxim;
(4) Use not in accordance with the documentation.
With the herein stated exceptions to claim under the warranty, you may contact firstname.lastname@example.org if a defect covered by the warranty arises in your product within the warranty period. Funxim will rectify the defect by, at our choice, either repairing the defective product or replacing it with a product of same or similar type and condition.
Funxim products marked as being a special or a limited edition cannot be guaranteed in case of replacement to be replaced with an identical product.
The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. Products which are developed especially for use in the country in which they are sold, e.g. due to varying transmission systems and approval demands, are not covered by this warranty if defects or malfunctions are caused by the usage of the product in another country.
In order for the warranty to apply, and to claim under the warranty, you must include the original invoice(or any proof of purchase) of Funxim where you wish to make your warranty claim.
If client found that product or color is not what you ordered, please help to provide a photo to include the product and tracking number written/print on paper, then, shoot an email at email@example.com to reach our customer service department within 7 days after order delivered.
For additional questions, shoot us an email at firstname.lastname@example.org